COMMON SENSE SUGGESTIONS

to make your plaster business successful!

Before, during and after the job

  • First, it’s difficult for us to even discuss these things, but many of our customers were appreciative that we shared this. It’s important if you want to take this venture seriously and excel.  Most of this is common sense, but over time forgotten because old habits and poor work trends take over!

  • Remember, the average customer that is using Italian Plaster is normally paying more for your service, and most commonly you will be working in expensive residential or commercial projects.  These projects often have the customers, their family, friends, clients, interior designers, builders, architects and realtors coming in and out during the day.  Each of these people ARE potentially your future customers or referrals.  So looking good and acting professional will only work to your best interest. 

  • Always keep business cards on you, and spend the time to have a creative card with photos of your work on them.  Put some in areas where other contractors can see them because they are sometimes your best lead source.

 

Most common complaints that we hear from the above clients are:

  • “The applicators were dressed like slobs and had poor hygiene”.  Yea that’s right, people sweating when they work is not supposed to happen in hot and enclosed areas, but it does.  Being aware of this is something that needs to be addressed.

  • Keep an extra shirt in the truck and take a deodorant break during the day. 

  • If you wear fragrances, using them will sometimes disguise “working odors”“They (you) are blasting their music that is interrupting the other contractors on the site and especially the owner.”

 

 

 

 

 

 

 

 

 

 

  • Common sense…if you like to listen to music while you work and who doesn’t get an iPod or MP3 player.  Never bring a boombox to your job site.

  • “They’re making a big mess, and the plaster is being tracked onto the wooden floors.”

  • Be aware of housekeeping and always keep your work areas clean and obstruction free. 

  • Watch the floors and pick up plaster before someone steps in it and tracks it around the house.

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  • Tape off or use signs to warn other subcontractors or visitors to be careful walking in this are so that you don’t track plaster through other parts of the house.

  • If sanding or dust is being conducted by your activity, use a shop vacuum to suck up the dust WHILE it is being made.

  • Enclose your work area to prevent it from filtering through the project.  Sometimes paying a labor pool employee or student $10-12.00 an hour to stand there with a vacuum sucking in the dust you’re making will pay for itself 10 times over, and making your daily cleanup easier and faster.

 

After you are done for the day, keep all your material neatly placed and or covered with a drop cloth out of the way of others, and completely clean up any area you are working in before you leave. 

  • The price of clean up should be built into the cost of doing the job and should be considered part of the job.  You may never get another job from your customer if you are leaving an area messy.

  • When the job is done, make sure that you leave the place looking better than you found it, and always try to get a project manager or client to review your site and make sure they are happy with your part in their project. 

PROJECT PHOTOGRAPHY
  • Purchase a good digital camera that allows more control to get the photos you want.  Using your smartphone camera should be used for your progress photos. Take multiple photos from different angles to pick the best ones. 
  • Before and after photos says a lot about your abilities and showcases your talent. Also, consider taking progress photos showing how neat and clean you work area is. 
  • You should always consider hiring a professional photographer on showcase projects and post them on your website.
  • The most important thing after you’re done with your project are the photos that you have especially on residential projects where you clients are not able to see your work in person. Remember, clients like to see photos of your work as it tells a story better than the samples.   
  • Document the work area when you are done to prove how you left it for yourself and the client in case there are questions later.
 
 
DO YOU HAVE MORE COMMON SENSE SUGGESTIONS TO ADD?
let us know!